jilis Privacy Policy

1. Who We Are and How to Contact Us

jilis is an online gaming platform operating at https://jilis.one, serving Filipino players across the Philippines. For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), jilis acts as the Personal Information Controller in respect of the personal data of registered players and website visitors.

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, you may contact the jilis Data Protection Officer through the following channels:

• Email: [email protected]
• 24/7 Live Chat: Available directly on the jilis website
• Viber & Facebook Messenger: Via official jilis support channels

jilis aims to acknowledge all data privacy inquiries within two (2) business days and to provide a substantive response within fifteen (15) business days, in accordance with NPC guidelines.

2. Scope of This Policy

This Privacy Policy applies to all personal data collected, processed, stored, or transmitted by jilis in connection with:

• The registration and maintenance of player accounts on the jilis platform.
• Deposits, withdrawals, and financial transactions processed through jilis.
• Gameplay activity on any jilis game, including live casino, slots, bingo, and specialty games.
• Customer support interactions via Live Chat, email, Viber, or Messenger.
• Visits to the jilis website at jilis.one, including pages visited and browsing behaviour.
• Participation in jilis promotions, bonuses, loyalty programmes, or surveys.

This Policy does not apply to third-party websites linked from jilis, third-party payment processors (such as GCash or Maya), or any platform not operated directly by jilis. Each of those parties maintains their own independent privacy policies.

3. Personal Data We Collect

jilis collects the following categories of personal data from players and website visitors:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued ID details (e.g., PhilSys national ID number, passport number, driver's licence number, UMID, SSS ID, or voter's ID number).
• Contact Data: Philippine mobile number, email address, and residential address.
• Financial Data: GCash number, Maya account identifier, bank account details (BPI, BDO, Metrobank, etc.) as used for deposits and withdrawals, deposit history, withdrawal requests, and transaction amounts.
• Gaming Data: Game session history, wager amounts, game outcomes, session duration, win/loss records, and bonus usage records.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and session logs.
• Usage Data: Pages visited on jilis.one, navigation paths, features used, game categories accessed, and time spent on each section.
• Communications Data: Records of Live Chat conversations, email correspondence, Viber messages, and Messenger exchanges with jilis support.
• Responsible Gaming Data: Self-exclusion elections, deposit limit settings, session time alert configurations, and cooling-off period requests.

4. How We Collect Your Data

jilis collects personal data through the following means:

• Direct submission: Data you provide when registering a jilis account, completing identity verification (KYC), making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically when you access jilis.one through cookies, server logs, and analytics tools.
• Third-party sources: Identity verification data provided by third-party KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from GCash, Maya, and bank partners as part of transaction processing.

5. Legal Basis for Processing

jilis processes your personal data on the following legal bases as recognised under Republic Act No. 10173 and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform our obligations under the jilis Terms & Conditions, including account management, game delivery, and financial transactions.
• Legal obligation: Processing required to comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) requirements, NPC obligations, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming enforcement, and business analytics, where these interests are not overridden by your rights.
• Consent: Processing for optional communications such as promotional emails or SMS notifications, where you have given explicit consent. You may withdraw this consent at any time.

6. How We Use Your Personal Data

jilis uses the personal data it collects for the following purposes:

• To create, verify, maintain, and secure your jilis player account.
• To process deposits, withdrawals, and all financial transactions in Philippine Peso.
• To deliver the games and services available on the jilis platform.
• To conduct identity verification (KYC) and age verification as required by PAGCOR regulations and Philippine law.
• To detect and prevent fraud, money laundering, match-fixing, bonus abuse, and other prohibited conduct.
• To enforce the jilis Terms & Conditions and responsible gaming policies, including self-exclusion and deposit limit tools.
• To communicate with you regarding your account, transactions, security alerts, and support requests.
• To send promotional communications about jilis bonuses and offers, where you have consented to receive them.
• To comply with PAGCOR reporting obligations, AMLA requirements, and any other regulatory mandates applicable to jilis as a licensed operator.
• To analyse aggregate, anonymised usage patterns for platform improvement and business analytics purposes.

7. Disclosure of Personal Data to Third Parties

jilis does not sell or commercially share your personal data. We may disclose your personal data to the following categories of third parties, strictly as necessary:

• Payment processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and other payment partners receive transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party providers that assist jilis in verifying player identities and ages in compliance with PAGCOR and AML requirements.
• Game software providers: Licensed game studios and live casino operators whose games are hosted on the jilis platform may receive pseudonymised game session data.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law or court order.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers operating under strict data processing agreements with jilis.

All third-party processors engaged by jilis are contractually required to process personal data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable data protection laws.

8. Data Retention

jilis retains personal data for the following periods:

• Active accounts: For the duration of the player relationship with jilis.
• Closed accounts: A minimum of five (5) years following account closure, in compliance with AMLA record-keeping obligations and PAGCOR requirements.
• Transaction records: Minimum of five (5) years from the date of each transaction, as required by AMLA.
• Support communications: Three (3) years from the date of the last interaction, unless a longer retention period is required by law or active dispute.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9. Cookies and Tracking Technologies

jilis uses the following types of cookies and similar technologies on jilis.one:

• Strictly necessary cookies: Required for the platform to function — session authentication, security tokens, and load balancing. These cannot be disabled without preventing platform use.
• Functional cookies: Remember your preferences such as language settings and session options to improve your experience across visits.
• Analytics cookies: Collect anonymised, aggregate data about how players navigate jilis.one, which game categories are most visited, and where players encounter difficulties — used solely to improve the platform.

jilis does not use advertising cookies or share cookie data with ad networks. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect platform functionality.

10. Data Security

jilis implements the following technical and organisational security measures to protect your personal data:

• SSL/TLS encryption for all data in transit between your device and jilis servers.
• Encryption at rest for sensitive personal and financial data stored in jilis databases.
• OTP-based two-factor authentication for account login from new or unrecognised devices.
• Role-based access controls ensuring that jilis staff can only access personal data to the extent required by their job function.
• Regular security audits, penetration testing, and vulnerability assessments of jilis platform infrastructure.
• Incident response procedures for timely detection, containment, and notification in the event of a personal data breach.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilis will notify the National Privacy Commission and affected players in accordance with NPC Circular 16-03 and applicable breach notification requirements.

11. Your Rights as a Data Subject

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by jilis:

• Right to be Informed: The right to know the details of how your personal data is being processed, as set out in this Privacy Policy.
• Right of Access: The right to obtain a copy of the personal data jilis holds about you.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations under AMLA and PAGCOR regulations.
• Right to Object: The right to object to processing carried out on the basis of legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, contact the jilis Data Protection Officer via Live Chat or email at [email protected]. jilis will verify your identity before processing any data subject request and will respond within the timeframe required by law.

12. Cross-Border Data Transfers

Where jilis transfers personal data outside the Philippines — for example, to cloud infrastructure providers or game software partners headquartered in other jurisdictions — such transfers are carried out only where an adequate level of data protection is assured, either through the recipient country's data protection laws, contractual safeguards (such as standard contractual clauses), or other lawful transfer mechanisms recognised under Philippine law and NPC guidance.

13. Children and Minors

The jilis platform is strictly for individuals aged 21 and above. jilis does not knowingly collect personal data from persons under the age of 21. If jilis becomes aware that personal data has been collected from a person who does not meet the minimum age requirement, the associated account will be immediately closed, any funds returned as required, and the personal data deleted in accordance with our data retention policy. If you believe a minor has registered on jilis, please contact our support team immediately.

14. Changes to This Privacy Policy

jilis reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, jilis will provide notice via email to registered players or through a prominent notice on the jilis website at least fourteen (14) days before the changes take effect. Your continued use of jilis after the effective date of the revised policy constitutes acceptance of the updated terms. The current version of this Privacy Policy is always available at jilis.one/privacy-policy.